Frequently Asked Questions

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Office Hours: 

Monday-Friday: 8:00AM-2:30PM

Clinic Hours:

Monday & Wednesday: 5:00PM-8:00PM

Tuesday Mornings: 9AM-1PM

Friday Mornings: 9AM-12:00PM

(By Appointment only)

In order to qualify for our clinic, you must:

1. Be Uninsured, meaning that you do not have any Health Insurance or be the beneficiary of other programs. (This includes a spouse's insurance). *This does not apply to Family Planning.
2. You must have a Total Household Income that is at or below the 300% level of the Federal Poverty Guideline.    

No, Services provided by the Community Care Clinic of Franklin such as treatment for Acute and Chronic Illnesses are Free to patients who qualify (See Question 2 for Eligibility Guidelines). Lab services provided by the Macon County Health Department are Free of charge to CCCF patients as well. *Donations to CCCF are always welcome. 

However, if a patient is referred to the hospital for Imaging or Labs, ER Visits, Urgent Care, or referred to a Specialist, these services cannot be paid for by the Community Care Clinic of Franklin.

Yes, we still offer Telehealth Services, as well as Car Visits for patients who are experiencing Flu/COVID-like Symptoms.

* Patients who have not been seen In-Person by the Clinic in the last 3 months will NOT be able to schedule a Telehealth Appointment and must be seen In-person. 

Yes, We have Spanish Interpreters on staff who can help with your Translation needs. 

Yes! 

• For Established Patients, they will need to fill out a form at every visit to ensure that we have their up-to-date information, and will also need to fill out an additional form every 6 months to ensure they are still eligible for our Clinic. 

• For New Patients, they will need to fill out a series of forms to provide us information about their Medical History, as well as their Financial Information to ensure eligibility for the clinic. 

* Any Patient who is under the age of 18 years old will need a Parent or Guardian present with them at their First Visit to sign any paperwork. The Parent or Guardian will also need to be present at each following visit!

We see ages 16 & Up

We are able to treat most Chronic Diseases such as Diabetes, Hypertension, etc. As well as many Acute Illnesses such as Sinus Infections, UTI's, and FLU/COVID etc.

Yes, We offer Medication Assistant for patients who qualify! 

• If a patient would like to sign up for a Medication Assistance Program, they will need to contact Sarai Pichardo at (828) 349-2085 Ext. 2247 or visit with her during office hours Monday-Friday from 8am-2pm

However, we do not offer any financial assistance for procedures such as Imaging, visits to a Specialist, ER Visits, etc. 

• If a patient gets lab work done at the Macon County Health Department, it is free of charge to the patient. 
• If a patients is referred to a specialist, asked to have Imaging done, or receives lab work someplace other than the Macon County Health Department, it will NOT be covered by CCCF.